JACKSONVILLE, Fla. – Drivers who parked in rows A-E on the north side of the hourly parking garage at the Jacksonville International Airport will be able to pick up their cars starting at 5 p.m. on Tuesday, according to airport officials.
Officials said 10 JAX volunteers and employees began calling people on Tuesday morning to notify them that their car would be available for pickup on Tuesday evening.
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According to the airport, the call center will be staffed until 7 p.m. Tuesday and will reopen at 9 a.m. Wednesday.
On Monday, the Jacksonville Aviation Authority Board held a meeting to discuss the latest developments in the investigation into the fire that damaged at least 50 cars on Friday afternoon.
At the meeting, officials shared a map of the parking garage, showing the different areas of the parking structure.
The right half of the map shows the daily parking garage, which is open. The left half is the hourly parking garage, the area impacted by the blaze.
Around 600 people who had their cars parked in the green zone (top left 2) of the hourly garage will be contacted by airport officials to pick up their vehicles, officials told News4JAX.
Officials did not say when the vehicles parked in the red zone, about 550 cars, would be able to be collected since that part of the garage was structurally damaged. A “collapse zone” was also established.
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Those who have their cars parked in the hourly garage were asked to fill out an online form to receive updates regarding their vehicles. With the help of that form, airport volunteers will be able to cross-reference and notify owners if they were parked in a “safe area.”
At a meeting on Monday, JAA officials said parts of the hourly garage will be closed indefinitely following the destructive fire, also saying that some parts will likely require demolition.
With the busy Memorial Day weekend approaching, much of the on-site parking is expected to remain unavailable, and travelers are being asked to explore alternative parking options, such as Uber or Lyft, or to arrange rides with friends and family.
Customers who do not remember where they parked are encouraged to call 904-741-2710.
If customers want to reach out after 7 p.m., they can email jax_airport_event@flyjax.com and a call center representative will contact them in the morning.
Valet customers can call 904-741-3900.
