CLAY COUNTY, Fla. – SaferWatch released a statement after it suffered a glitch that may have exposed Clay County user phone numbers, email addresses, and other private information.
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Dear Clay County Residents,
On March 1, 2025, SaferWatch experienced a technical glitch that impacted our system. Understanding the inconvenience and concern, we had dozens of team members working diligently to solve the issue as soon as possible. Our team was able to resolve the issue in under 30 minutes and the system has now resumed normal operations.
We want to stress that the safety, security, and privacy of our users is our top priority, and we take these matters extremely seriously. We sincerely apologize for the inconvenience of receiving multiple app notifications today and we will continue to work tirelessly to maintain user satisfaction.
We appreciate your continued partnership in helping to make your community safer.
This issue was limited to Clay County, Florida and did not affect other counties or cities.
SaferWatch
Clay County Sheriff Michelle Cook said that some people reached out to her and said they were able to see email addresses, phone numbers and general locations as a result of the glitch.
“I let the owner of the company know that we have shut it off for now. I don’t think we’ll be using SaferWatch until I get a complete report from the company,” Cook said in a Facebook video.
Cook said she’s done business with the company for almost six years and never experienced something like this before.
“The company has always been very responsive and very good about keeping private information private and working with us to address any issues,” Cook said.
She added that she will give the owner a couple days to research what happened.