JACKSONVILLE, Fla. – Residents of a Westside apartment complex will finally have their water restored on Tuesday evening after going days without running water due to the owner’s unpaid bills, according to JEA.
The service restoration at the Arbor Oaks Apartments on Jammes Road comes on the same day the News4JAX I-TEAM brought the concern to the City of Jacksonville and JEA.
A resident, who did not want to be identified, said he hasn’t had running water since Friday.
He said he has to shower at the gym and buy gallons of water to get by.
A video obtained by News4JAX from one of the apartment’s residents showed no water flow in the bathroom or the kitchen.
During our visit to the apartment complex on Tuesday, we also ran into Roshaunda Williams, who said her son lives there and has been dealing with the same issue.
“Not having water is like not being able to fully bathe,” she said.
According to the City of Jacksonville, they’ve received two complaints in the last several days about the lack of running water at the apartment complex.
Despite multiple attempts to contact apartment complex management by knocking on the office door and making phone calls, at the time of this publication, we had not been able to reach anyone in charge.
JEA told News4JAX that the owner of Arbor Oaks Apartments, Jacksonville Rental Properties LLC, owes the agency approximately $19,000 for past-due amounts and a deposit.
According to JEA, it has tried to reach the owner since May 16 to request a deposit. However, the agency said it never received it and disconnected services on July 9. The agency also noted that since that time, it believes someone has tampered with the equipment on three separate occasions to supply water.
Residents told News4JAX the water has been on and off for weeks, which lines up with JEA’s statement.
Read JEA’s statement below:
JEA is restoring water service to Arbor Oaks Apartments for the safety of residents.
JEA only disconnects services as a last resort, after notifications and efforts to help customers resolve issues. Starting on May 16, 2025, JEA notified Jacksonville Rental Properties LLC multiple times that a deposit was needed to keep services on. The deposit was not received, and water services were disconnected on July 9. Since that time, JEA has detected tampering of equipment at least three different times and confirmed that water was supplied to the property.
JEA spokesperson
JEA also said it is “working to secure payment from Jacksonville Rental Properties,” and since it just re-established the service, it does not have a new deadline.
Residents who expressed their concerns on Tuesday were happy to know water would finally be turned back on.
“This isn’t the first time the water’s been cut off,” a resident told News4JAX.
News4JAX is currently trying to track down more information on the property owner and will be following this story.